Helpdesk technician – vacancy

If you are a problem solver, with the ability to think independently; if you have been working in IT and can demonstrate knowledge of delivering solutions to clients; if you have a can do attitude and can work well with colleagues as well as build rapport with customers, then we may have a job for you.

The helpdesk technician role involves:

  • Providing technical support to business clients
  • Configuring hardware
  • Resolving connectivity faults
  • Attending customer sites to install new equipment and networks when required

This is a fantastic opportunity for someone  looking to develop and take their career to the next level – perhaps after recent completion of an apprenticeship, or perhaps after working as first line support on an IT helpdesk but with a desire to get more experience by working for a specialist Internet Service Provider.

Technical skills and experience required

  • 2 years of experience of working within a technical role
  • Demonstrable working knowledge of configuring customer routers and troubleshooting servers and networks
  • Helpdesk experience of answering customer enquiries via the telephone and email in a professional manner
  • ICT qualification (equivalent to ICT professional competence level 3) or CCNA would be an advantage

General skills required

  • Maths and English (grades C and above), numerate and literate
  • Excellent communicator with colleagues, customers and suppliers
  • Must be a team player as the candidate will be expected to work closely with provisioning team members as well as technical colleagues
  • Excellent attention to detail
  • Problem solving skills with the ability to think creatively
  • Full UK driving licence


Is that you?  If so, please contact us at

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