Installing a new broadband connection is usually straightforward, but a little preparation can help ensure the installation goes smoothly and avoid unnecessary delays.

This guide explains what you should do before your engineer arrives, what equipment will be installed and what documentation you may need.

Before your broadband installation

Make sure an authorised person is available

An authorised adult should be present throughout the installation and available to meet the engineer when they arrive. Ideally, this should be someone who understands the building layout and can make decisions about where equipment should be installed.

If you rent your premises or are not the property owner, check whether you need permission from the landlord or freeholder before a new fibre connection is installed. The engineer may need to drill a small hole through an external wall to bring the fibre cable into the building.

Decide where you want the fibre to enter the building

Before installation day, think about where you would like your broadband equipment to be located.

The engineer will usually try to follow the route of any existing telephone or broadband cabling where practical. However, if you have a preferred entry point or would like the equipment installed in a particular room, discuss this with the engineer when they arrive. They will normally accommodate your request provided it is safe, practical and within Openreach’s installation guidelines.

Choosing the right location can make it easier to connect your network equipment and provide better Wi-Fi coverage throughout your premises.

Ensure power sockets are available

The installation will include an Optical Network Terminal (ONT), which converts the incoming fibre-optic signal into an Ethernet connection for your router.

You’ll normally need two available power sockets:

• One for the Optical Network Terminal (ONT)
• One for your broadband router

If no suitable power outlets are available near the installation point, consider arranging additional sockets before the engineer visits.

Clear the work area

To help the installation proceed safely and efficiently:

• Move furniture away from the installation area.
• Ensure the engineer has clear access to both the inside and outside of the building.
• Remove any obstacles that could prevent safe working.

Providing a clear workspace allows the engineer to complete the installation more quickly and reduces the likelihood of delays.

Do I need any documents before my broadband installation?

For most small business FTTP installations, you will not need to provide any health and safety documentation. However, some properties require additional paperwork before work can begin.

Risk Assessments and Method Statements (RAMS)

If your business operates within a managed commercial property or business park, the landlord or facilities management company may require Risk Assessments and Method Statements (RAMS) before allowing engineers access to certain areas.

If RAMS are required, your communications provider will advise you during the ordering process. Openreach provides standard RAMS documentation where appropriate.

Wayleave agreements

A wayleave agreement gives Openreach permission to install fibre infrastructure across land or property owned by someone else.

You may require a wayleave if:

• you rent your premises
• your business is located within a multi-occupancy building
• the fibre cable needs to cross shared, private or third-party land

Openreach normally manages the wayleave process directly with the property owner. They may ask you to provide landlord or landowner contact details to help progress the installation.

If possible, it is worth informing the relevant parties in advance so they know to expect contact, which can help avoid delays.

Asbestos surveys

If your building was constructed before 2000, Openreach may ask you to confirm its age before installation.

In some cases, they may also request a valid asbestos survey before engineers can begin work. If the required documentation cannot be provided, the installation may be delayed until the necessary information has been received.

Need help preparing for your installation?

Beaming’s team can explain what to expect before installation, check whether any permissions or documentation are required and answer any questions about your new broadband service.

If you’re planning a new broadband, get in touch and we’ll help make the process as straightforward as possible.