The Webex Desktop App features a powerful but often overlooked tool: the Calling Dock. As this feature is disabled by default, many users are unaware of its existence. Enabling it can transform your desktop application, replicating many of the useful, time-saving features of a traditional desk phone.

Why use the calling dock?

The Calling Dock provides crucial functionality that enhances your calling experience, especially in a busy office environment:

1. Monitor colleague availability: It can display monitoring fields, mirroring the presence indicators you would typically see on a physical desk phone. This allows you to quickly see if your colleagues are currently on a call or check their status.
2. Never miss a call: The dock can be set to stay ‘Always on Top’ of your other desktop windows. This is particularly useful as it ensures you will always see a visual alert for an incoming call, even if your computer’s sound is muted or you are focused on a full-screen application.

How to enable the calling dock

Enabling this feature takes just a few moments in your app settings:

1. Open the Webex Desktop App.
2. Click the Settings button (usually a cog icon) in the app.
3. In the settings menu, expand the Calling section.
4. Place a tick in the box next to ‘Turn on Calling dock’.

The Calling Dock will now appear, providing you with a persistent and convenient way to manage your calls and monitor colleague calls and availability.