We all know that when your internet connection goes down, it can feel like a complete roadblock and leave you unable to work. Here is a straightforward guide to help you quickly diagnose and fix common internet problems.

1: Check the Power and Cables

This is the simplest and most common cause of an outage.

• First, check that your router is plugged into the wall and switched on.
• Look for any indicator lights on the front of the router. If they are off, there could be a power issue.
• Next, ensure that all cables are securely plugged in. A loose or faulty cable between the router and the wall socket or between the router and your computer is a frequent cause of connection loss. If your connection is wired, check for a flashing or solid light on the port where the network cable is plugged in, on both your router and your computer.

2: Reboot Your Router and Devices

If your router has been running for a long time, its performance can slow down. A simple restart can often resolve these issues.

• Switch off your router, wait for about 30 seconds, then switch it back on.
• While the router is restarting, do the same for your computer or device.

3: Check for a Network Outage

The problem might not be with your equipment at all.

• Check our website for any reported service outages in your area. You can typically search by your postcode to see if there is a known issue.

4: Check Your Wi-Fi Connection

If you are using Wi-Fi, there are a few things to consider.

• Ensure your device is connected to the correct network and that you have entered the password correctly. If you have multiple networks, double-check you haven’t connected to the wrong one.
• Try moving closer to the router. Obstacles like walls and distance can weaken your signal, leading to a slow or dropped connection.

• Find out the common causes of WiFi interference

5: Is It a Problem with Your Computer?

Sometimes, the issue isn’t with the internet connection but with your own computer.

• If other devices in the office can connect to the internet without a problem, the issue is likely with a single computer.
• You can run a quick internet speed test to see if your connection is just slow, rather than completely down.
• Access the task manager and check if your computer is stuck processing a task. Also, if there is only an issue accessing certain pages and applications (e.g Microsoft 365) it may be an issue their end.

6: Contact Your Provider

If you have tried all of these steps and your internet is still not working, it is time to contact your ISP.

However rock-solid your broadband provider unfortunately faults do happen. But at least Beaming customers have the benefit of calling the support team on 0800 027 2656 and getting straight through to a technical expert who is able to help and get you back working as soon as possible.