How do I stop nuisance calls?

Choose to refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you.

How do i stop nuisance calls? Well, you can block up to ten numbers using the “Choose to refuse” service. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted.

Instructions

To bar the last call you received

Dial 14258 (You will be prompted to dial ** to confirm that you wish to bar that number from calling you.

To bar other numbers at any time

Dial 14258, enter your PIN, Choose to Refuse will give you a choice of the following:

Adding a number to your list

Make sure you include the area STD code before UK numbers, press # at the end of the number to tell Choose To Refuse that it is the end of the number.

Reviewing your barred number list

You can check your list at any time. Choose To Refuse will tell you the number and the date that it was barred. Also choose this option if you want to delete a number from your list.

Changing your PIN number

Some obvious PINs such as 5678 and 2222, or PINs that use numbers in obvious patterns on your dialling keypad such as 2580 are not allowed.

Now that you know how to block nuisance calls, browse our support blog for more useful guides on telephony, cyber security, connectivity and more.