Old Hastings House

Asset 20

Old Hastings House found it pays to find a partner who puts their needs first

Setting the issues of cost and technical competence to one side, a provider that lacks a strong service ethic can generate unnecessary problems for its customers, adding stress and extra responsibilities on top of an already heavy workload.


Manager Jason Denny sees technology as a way to offer a better service for residents and their loved ones. It’s a mindset that puts the home out in front within their sector. But, early on, finding the right provider was a stumbling block to his vision.


Jason sought to remedy the situation by engaging a new, local supplier that he could work with as a partner.

Beaming enhanced connectivity speeds and reliability by increasing the number of access points. But most of all, we’re on call when they need us, and we’ve worked hard to build a good working relationship. Jason expands: “One of the problems dealing with certain technology companies is that you need a jargon-buster. Our main contact, Graham, is a very clear communicator, and he’s really understood our service.”

‘When I took over the home, having effective IT infrastructure was one of my five top priorities. Now it’s not something I really have to think about, and that’s because the situation is seamless. We can go a long time without any issues at all – the system’s looking after itself.’
Jason Denny, Manager, Old Hastings House


The improved connectivity has made Jason’s vision a reality. The digital database is transforming the day-to-day running of the home. Residents’ notes are instantly accessible, and they can use Skype to stay in touch with loved ones.

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