How to change broadband provider

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How to change broadband provider

Posted on 10 May 2018 by Beaming Support

If your current connectivity isn’t keeping pace with your business needs, you may be considering a change.

If you’re not sure how to change your internet service provider for broadband, you may think it’s complicated.

We’re here to reassure you that it’s not. You’re busy looking after your business, so our team is here to make sure that the transfer process is quick, painless, and involves as little downtime as possible.

Here we’ve outlined the step-by step process to show just how simple it is.

Call us!If you’re looking to move your existing telephone and broadband services from your current provider, call or email our Sales team today and we can provide you a quote.

You can call us on 0800 082 2868 or email us at


Beaming places your order


Once you have made the decision that you would like to move to Beaming, your order will be redirected to our Provisioning team. They are here to handle everything for you so there is no need to worry. They will keep you updated with everything you need to know about your order.

Beaming’s request is received


Once your new order has been placed by Provisioning, your current provider will receive notification of our recent request to take ownership of your services. You may find that at this point your current provider contacts you for your authorisation to proceed with the migration, so please just say yes. Other than that everything is in hand for you so you can focus on your business.

Beaming’s request is accepted


Once your current provider has accepted Beaming’s request, the work is done! On the given date, your services will transfer to Beaming and your new relationship can begin.

Whichever provider you choose, make sure your new ISP is able to answer the following questions:

• Is your network optimised to support business processes? What is the contention ratio of the service? The contention ratio is a way of expressing the amount of bandwidth available per user, with a lower contention ratio ensuring a higher quality of service.

• What service level agreement can I expect? If a fault occurs, how quickly will it be fixed so I can resume business as usual?

• What do you do to ensure the security of my data?

Not sure what kind of broadband you need?

Use our connectivity comparison table to help you decide.

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