I can't log in after resetting my 365 password

Asset 35

Microsoft 365 password reset doesn’t work

Posted on 17 February 2021 by Beaming Support

Some Microsoft 365 users have experienced a frustrating problem where they’re asked to log in to their account on Outlook and it tells them to reset their password, but the password reset doesn’t work, so they end up in a loop of password resets and can’t log in to Microsoft 365.

The reason this happens is because the password reset won’t work when you do it from within Microsoft 365 apps, so this is what you need to do to reset your Microsoft 365 password.

What to do when the Microsoft 365 password reset doesn’t work

Whenever you sign in and get told that you need to change your Microsoft 365 password, stop right there and go to office.com and sign in there.

From here you can successfully reset your password, then return to the program you were trying to log into and sign in with your new password.

 

 

Free download: "Guide to IT Fixes for Homeworkers"

More help with 365

A bit of extra technical support

When there’s a new 365 bug we know how to fix or a cyber security threat you should be aware of, we’d like to keep you in the loop. Subscribe to the Beaming Bulletin and we’ll send you a monthly email update.

  • This field is for validation purposes and should be left unchanged.

  • Free guide to spotting malicious emails

  • Email phishing scams have become sophisticated. Find out what you’re up against with our guide to recognising scam emails.

  • Subscribe to the Beaming Bulletin to receive monthly cyber threat alerts, the latest bug fixes from our team & news on the tech that works best for business, and we’ll send you our Business Guide to Phishing, free.
    • This field is for validation purposes and should be left unchanged.