What can I do about poor call quality on my VoIP phone system?Posted on 25 January 2022 by Beaming Support
If you’re struggling with your phone system either because of lags in hearing each other talk, or poor audio quality, this is most likely due to jitter. A small amount of jitter is inevitable but will usually be undetectable to the user. Large amounts of jitter will lower call quality which can be an issue for those that rely heavily on their phone systems.
What is Jitter?
During a VoIP call, information is relayed by data packets at regular intervals. The time between data packets leaving the source and arriving at their destination is called ‘Latency’. The Latency of packets being sent back and forth should be a consistent amount and any variation in time is known as jitter. E.g. if latency is consistently 10 milliseconds but then reaches 12 milliseconds it would have a jitter of 2 milliseconds. If Jitter exceeds 30 milliseconds it causes a noticeable drop in call quality.
How can I reduce jitter on my phone system?
If you find that you are regularly experiencing jitter on calls, the first step would be to speak to your VoIP provider to identify the source of the problem. The issue is likely with the network or connectivity the system is using, but here are three things we recommend you check.
Wired vs WiFi connection
When using a VoIP system, we recommend a wired internet connection more consistent speed and reliability. A wireless connection can be impacted by interference and also the distance between the handset and router. If a wired connection is not an option, it may help to move your handset closer to the router or use a Wi-Fi booster to boost the range of the signal.
Jitter can also be caused by network crowding. If your VoIP system is not scaled correctly for the bandwidth of your network, you may find at certain times the number of devices or applications also on your network exceeds what your connectivity is capable of supporting, which will result in poor call quality. We recommend a separate broadband connection for your VOIP phone system, so that calls cannot be disturbed by other network traffic. Or, if you have a dedicated fibre leased line, we recommend configuring your router to prioritise voice traffic to ensure you always have the best quality calls.
If your internet connection is found to not be the issue, it may be down to system hardware. Ensure that all of your hardware is updated, in good condition and configured correctly. You may need to speak to your provider to check the necessary configuration.
If you have exhausted these solutions and are still unsatisfied with your call quality it may be time to evaluate whether your existing solution is meeting your needs. Upgrading your system can be a huge boost to your business and less disruptive than you may think.
Time for an upgrade?
If you’re planning to upgrade your VoIP system, get in touch and one of our friendly team will contact you to see how we can help with secure, flexible communications.
What do BeamRing users say about their experience with cloud based VoIP?
- Tricky Location
Fineturf supplies high performance sports pitch construction solutions to the likes of Manchester United. But pre-Beaming, their telephone and broadband supplier didn’t match that high performance
Andrew M Wells Accountancy
Strengthening IT infrastructure & finding freliable support was a priority for this accountancy firm. Then, the Coronavirus pandemic sent everyone home to work.
- Remote Working
Double Parking Systems
Moving to a new business location can be disruptive, but Beaming helped Double Parking Systems make a smooth transition.
- Not For Profit
Sandown School aims to form close relationships with families & the community. Until recently, the school’s telephone system was not providing the support the school needed.
- Cloud Voice
Adams & Jarrett
Moving their telephone system to the BeamRing cloud gave Adams and Jarrett the freedom of a simplified, customisable setup paired with improved functionality and reduced call costs.
- Not For Profit
- Remote Working
Let's Do Business Group
When the quality of customer service is central to a business’s success, phone and internet are invaluable tools. The Let’s Do Business Group couldn’t live without either.
- Hosted Voice
An ageing ISDN telephone system and a desire to be prepared for the future prompted the move to cloud voice technology for this innovative printing firm.