What are ECCs and why would I have to pay them?


Do I have to pay ECCs?

Posted on 23 December 2019 by Beaming Support

What are ECCs?

ECC stands for Excess Construction Charges, which are most commonly applied when connecting Non-Served premised, Site Office orders and Ethernet Fibre orders where new or additional Openreach infrastructure is required. This can include cabling, ducting and poles and you’ll usually become aware of these charges after a site survey has taken place.


When new infrastructure is required to connect up a particular site, an Openreach survey will be carried out to determine the scope of the work needed.

The process for raising ECCs is as follows:

  • Openreach surveyor arranges a convenient date for a joint site survey to take place.
  • Openreach surveyor completes survey with customer


Note: It is incredibly important that the customer liaises with the surveyor on site so that both parties are in agreement about exactly what work is required. This can prevent any rework if the customer doesn't agree with the subsequent ECC quote.

  • Once the survey has been completed the Openreach surveyor has 10 working days to update the order with their survey report of the works required to provide service.
  • The survey report gets passed to Openreach’s planning team who then raise the Excess Construction Charges to the internet service provider. These are passed to the customer to be accepted before work is able to start.

Can I do some of the work myself?

When the survey takes place you can have a discussion with the Openreach surveyor as to whether it would be better to do some or all of the civil works yourself. It is an entirely personal business decision as you may have contractors of your own or choose to source your own materials and contractors.

There is also the option that Openreach provides you with the required materials and then you complete the works on site yourself.

What do I have to pay?

Included within the ECCs that are raised by Openreach is a survey charge which is always chargeable after the survey has taken place. Even if you decide not to proceed with the costs that are quoted for excess construction you will still need to pay the survey charge.

If you are happy with the quote you receive for works required to provide your site with service then payment for the ECCs is not required until the service is live.

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